Thought leaders from around the world contribute their perspectives on landmark cases, new legislation, and legal perspectives on new technologies, business practices, and civil procedure.
Upping your customer service skills could boost business, propel your career, and help you retain top clients.
Nicholas K. Kile
As utilities have undertaken the task of replacing the mains, which the utility owns and to which the customer service line connects, an increased risk from lead in that customer line is exposed.
"The Financial Ombudsman Service Australia (FOS) issued a Determination whereby a bank had to reimburse a customer for money sent to an offshore ‘boiler room’ known to the bank to be a scam."
A court in Brazil temporarily blocked access to WhatsApp on the basis that its owner had shown “total disrespect for Brazilian laws." What happens now?
Vincent D. Louwagie
Jury service is one of the most important civic duties a citizen is called upon to perform. Juries help protect our rights and liberties in a fundamental way; through the jury system members of the public decide civil and criminal disputes.
When do you create a new service line?
Krista K. McIntyre
Success in any legal space requires total commitment to your clients. Here’s a meaningful mnemonic to help you get it done.
SeyfarthLean is about changing a mindset and being prepared to alter one’s approach to work.
James M. Paul
The ADA defines “service animals” to include only those dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities.
Holly M. Polglase and Matthew E. Bown
The Supreme Court decides the meaning of Article 10(A) of the Hague Service Convention.
Jim Steinberg and Lance McCord
Unlike most traditionally licensed software, cloud solutions also put the customer at risk by transmitting, storing, and processing the customer’s data outside of the customer’s networks.
In today’s changing legal landscape, businesses and private individuals are demanding greater service delivered in a more transparent way.
For many women, a government job is an ideal—albeit necessary—springboard to a law-firm partnership.
Leonard Bennett & Paul Bland
JPMorgan Chase's policy of forced arbitration hurts customers by keeping them from their day in court, consumer protection attorneys warn.