Thought leaders from around the world contribute their perspectives on landmark cases, new legislation, and legal perspectives on new technologies, business practices, and civil procedure.
Upping your customer service skills could boost business, propel your career, and help you retain top clients.
Jim Steinberg and Lance McCord
Unlike most traditionally licensed software, cloud solutions also put the customer at risk by transmitting, storing, and processing the customer’s data outside of the customer’s networks.
Nicholas K. Kile
As utilities have undertaken the task of replacing the mains, which the utility owns and to which the customer service line connects, an increased risk from lead in that customer line is exposed.
"The Financial Ombudsman Service Australia (FOS) issued a Determination whereby a bank had to reimburse a customer for money sent to an offshore ‘boiler room’ known to the bank to be a scam."
A court in Brazil temporarily blocked access to WhatsApp on the basis that its owner had shown “total disrespect for Brazilian laws." What happens now?